Call Center Agent- Credit Education Specialist

US-NM-Rio Rancho
ID
2017-1180
Category
Customer Service/Support

Overview

INTX logo

 

 

Intersections Inc. (NASDAQ: INTX) is a leading provider of identity risk management, privacy protection and other subscription based services for consumers. Our core services monitor personal information for our consumers, aggregate it into digestible, consumer-friendly reports and alerts, and provide personalized education and support to help our customers understand their information and take the actions they deem appropriate. Since its business was founded in 1996, Intersections has protected the identities of more than 47 million consumers.

 

Responsibilities

  • Handle calls from both prospects and/or existing customers to facilitate the following call types: Sales, Upsell, Billing and Retention, and General Customer Service Inquiries
  • Use computerized system for tracking, information gathering, and/or troubleshooting
  • Demonstrate commitment to and the ability to retain and up-sell
  • Other duties and responsibilities as assigned by members of management

Qualifications

  • High School diploma or equivalent
  • Prior customer service/sales experience required; experience in a call center environment preferred
  • Proven ability to articulate product value proposition
  • Demonstrated ability to retain and up-sell customers
  • Excellent telephone communication skills
  • Ability to type 25wpm with 90% accuracy
  • Ability to work in a Microsoft Windows environment
  • Ability to navigate the Internet and a computer-based data entry system
  • Ability to demonstrate strong verbal business communication / ability to respond appropriately using ICD suggested scripted response without sounding like they are reading from a script.
  • Sales and results oriented
  • Dependable, reliable and motivated
  • Positive and professional attitude
  • Ability to multi-task (listen and type at the same rate)
  • Successful completion of Intersections Credit Education Specialist training program and passing of all certification exams
  • Scheduling flexibility a must
  • Must be able to work flexible shifts between the hours of 6AM - 9PM Tuesday – Friday, and Saturdays between the hours of 7AM-4PM
  • (Preferred) Fluent in Spanish and English (read, write, speak)

 

 

 

Intersections and its subsidiaries participate in E-Verify.  Click here to learn more about this program.

 

EOE M/F/D/V

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